Website Support. A site that gets better every month.
The agency’s gone quiet, nobody in-house owns the site, and small things have been breaking for a while. We take it on, get it stable, and keep making it better.
Most website support fixes what breaks, then waits for the next thing.
We fix it, then keep the site moving forward. Most of our clients have stayed with us for years.
When support helps most
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Your agency has gone quiet.
Slow replies, few ideas, a site standing still. -
Nobody owns the site.
It falls between marketing and IT. -
Simple changes take days.
And campaign pages take weeks. -
Things break quietly.
Forms, tracking, integrations, and nobody notices for weeks. -
Security updates have slipped.
The CMS is behind, and IT has noticed. -
You’ve inherited the site.
Built by someone else, and nobody left knows how it works.
What support includes
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Technical fixes.
Bugs, broken forms, failing integrations, sorted. -
Updates and security.
CMS, modules and patches kept current, with backups. -
Hosting and performance.
Monitored, tuned, and dealt with when it goes wrong. -
CMS help.
Content changes done, or your team shown how. -
Landing pages.
Built for campaigns, quickly.
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Improvements.
Speed, journeys, content and conversion, worked on every month. -
Search.
Ongoing SEO and AI search improvements. -
Accessibility checks.
Regular, against WCAG 2.2, by hand as well as by tool. -
Reporting.
What’s moving, what isn’t, in plain English each month.
How it works
What you get
- A named senior contact who knows your site.
- Agreed response times, in writing.
- A monthly report you can read in five minutes.
- Improvements each month, not just fixes.
- No long tie-in. Thirty days’ notice.
“The work produced is always exceptional. We see them as an essential extension to our digital marketing team. Without their consultancy and expertise over the years, the business would not have achieved our online sales targets. We strongly recommend Jerboa.”
Brinks
Common questions
Yes, regularly. Most of the sites we support were built by someone else. We review how it’s built, get it stable and put proper support in place.
If you do, yes. If the site’s sound, we’ll support it and keep improving it.
Agreed with you and written into the plan. Urgent issues are looked at the same day.
It depends on the site and the hours you need each month. We agree the plan and confirm the cost before work starts.
Thirty days’ notice either way. No annual tie-in.
Anything on the list above. Bigger pieces of work are quoted separately, and we tell you before we start.
Maintenance is part of it. Updates, security, backups and fixes. Support also means improving the site every month.
What we fixed, what we improved, what’s next, and how the site is performing. One page, plain English.
Yes. Security, access and hosting standards are normal for the organisations we support. We agree them with IT at the start.
Yes, or we work with your existing host or cloud provider. Either way we monitor it.
Platforms including Sitefinity, Umbraco, Drupal and WordPress, most eCommerce platforms and most custom builds. Jerboa is a Progress Sitefinity Silver Partner, with certified Drupal expertise in the team.
Yes. Our clients are in the UK, Europe, the US and APAC, and support is arranged around where they are.
Yes, or we train your team to. Whichever is faster for you.
Let’s get the site looked after
Send us the site address and tell us what’s going on. We’ll come back with what we’d do first and what a plan would cost.
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